ZebraConnects provides IT support services to small to medium sized businesses in the North East, from our main offices in Newcastle upon Tyne. ZebraConnects specialise in consultancy and will help you plan and develop your IT infrastructure from start to finish.

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IT Support from ZebraConnects:

• 1 Hour initial response time*
  Our engineers will respond to your calls within 1 hour.

• 8 Hour engineer dispatch response*
  If engineers are needed onsite they will be dispatched with 8 hours.

• Unlimited telephone support*
  We are always at the end of a phone to help you with any problem you have.

• Unlimited remote support*
  Our engineers can use remote support software to take control of your computer and fix issues while you're on the phone.

*Within office hours (09.00-17.50)

Included FREE with your support contract: 

• Hardware support
  Repairs to hardware are free, parts not included.

• Software support
  Support for most of the common server and desktop applications used today including Microsoft Office and Exchange.

• Software updates
  Critical updates are applied to all your systems.

• Monthly server and network maintenance
  We will conduct monthly maintenance on your servers. This pro-active approach to IT support catches problems before they become an issue. We will provide you with a monthly report.

• Virus protection and monitoring
  Your antivirus applications are kept up to date and monitored for free.

• Backup management and testing
  We will insure that a strict backup process is enforced, backup logs will be checked and testing of the backup data will be conducted.

Optional extras: 

24/7 Emergency support
Night or day if you have a problem with your IT that is mission critical to your business then ZebraConnects will be here to help.

Offsite backup
ZebraConnects offers a facility where you can store your backup media such as backup tapes, CD's, DVD's and hard drives in secure fire resistant data safes. You will be prepared for any type of disaster involving loss of data, knowing that you have a safe, secure off site backup that is easily accessible, ensuring complete peace of mind. To find out more, follow this link: Offsite backup media storage.

IT Consultancy
Are you unsure how to improve, build or develop your IT infrastructure and strategies? Then ZebraConnects is here to help you. We are experienced in creating environments for housing large amounts of data and with PRINCE2 based project management; projects are completed on time and on budget. To find out more, follow this link: IT Consultancy.

IT Equipment Purchases
Do you need some new servers... do you need to replace legacy equipment... unsure what to purchase? Leave it to us, ZebraConnects will analyse your needs and provide you with several options to fit your budget. ZebraConnects have direct links with major manufacturers such as Dell and HP, guaranteeing you the right product at the right price.

Cabling
ZebraConnects can help you plan and implement your hard-wired CAT5 and CAT6 cabling with minimal disruption to working office environments. All work is planned and overseen by our engineers to make sure that every computer has an easily accessible network point and the cabling is easily scalable for future growth.

Network and Systems Installations
If your company needs help with installing networking equipment such as firewalls and routers then our Cisco certified engineers are here to help, also with Microsoft Qualifications and Linux expertise ZebraConnects can help with mainly any systems installation.

Communications Rooms
If you have an existing communications room and are looking to upgrade your equipment, need help managing your servers, or looking to develop a brand new communications room, to find out more, follow this link: communications rooms.

Business Continuity and Planning
In a digital world, threats such as fire, flood and theft need to be considered and contingency plans formulated. The loss of mission critical data, premises or equipment can literally put an end to your business.
You need to ensure that your business is protected against potential threats and implement a robust strategy to overcome these. Our business continuity process leaves you in control and results in your business becoming more robust and reliable whilst allowing it to quickly overcome disaster with minimal impact.

By planning for the worst you will offer invaluable piece of mind to your clients and an assurance that they are in safe hands. Our expert team will recommend and implement the right solutions for you, minimising downtime and ensuring continued trade. To find out more, follow this link: business continuity.

For a quotation contact us.