TSI Newsletter Articles and Blog Posts

Your 2025 Wrapped With TSI

Admin Account — Fri, 23 Jan 2026 16:55:11 +0000

2025
Wrapped

Friends of TSI – Thank You and Welcome to 2026!

With the holiday season behind us and a new year ahead, we hope you enjoyed a meaningful close to 2025 and are off to a great start in 2026. From all of us at TSI, thank you for your continued partnership, engagement, and support.

2025 brought its share of ups and downs, but it was also a year of meaningful progress and impact. Across corporations, universities, and nonprofits, we worked side-by-side with clients on organizational change, technology strategy, process improvement, and training initiatives that truly advanced their missions. We’re especially grateful to those who shared our work with peers and helped open doors to new conversations and collaborations.

As we look to 2026, we’re energized by what’s ahead — new challenges, deeper partnerships, and opportunities to keep transforming how organizations think, work, and grow. We look forward to staying connected and continuing this important work with you.

A Year in Review
2025 Highlights

Client Retention and Long-Term Partnerships
Maintained a 90%+ repeat client rate through ongoing MSAs and multi-year engagements, reflecting strong client trust and measurable outcomes.

Team and Capability Expansion
Expanded our experienced consulting team to strengthen strategy, change, and digital transformation capabilities and capacity

Growth in Faith-Based and Nonprofit Sector
Deepened impact in the faith-based and nonprofit sector through a large-scale archdiocese technology transformation to modernize parish operations across 200+ locations.

Innovation and AI Enablement
Launched AI-assisted agents to improve our clients’ operating efficiency, customer experience, and knowledge management.

Expanded Higher Education Portfolio
Delivered systemwide IT, CRM, and ERP modernization initiatives for universities across the U.S., helping institutions strengthen governance, streamline operations, and prepare for cloud-based transformation.

OUR PEOPLE

Moments That Mattered

❤️ Thank you to all team members who made 2025 incredible

THE FUTURE
TSI’s 2026 Goals

✳️ Deliver Measurable Client Impact and Value
Continue achieving TSI’s benchmark of 400–600% ROI for clients through stronger governance, operational efficiency, and sustainable cost optimization.

✳️ Scale AI-Enabled Consulting
Integrate advanced AI-driven analytics, reporting, and automation into all TSI projects to accelerate insight generation and improve decision-making.

✳️ Enhance Implementation Capabilities
Extend TSI’s offerings beyond strategy and assessment to include implementation oversight, change management, managed PM, Process Improvement, OCM, and AI services for sustained client outcomes.

✳️ Deepen Systemwide Transformation Work
Build on 2025 successes by expanding systemwide IT and governance reviews for statewide, public, and multi-campus systems nationwide.

✳️ Expand in Mission-Driven Markets
Broaden TSI’s presence among faith-based, nonprofit, and educational organizations pursuing modernization, constituent engagement, and digital transformation.

✳️ Invest in People and Continue Expertise Enrichment
Advance staff expertise in service delivery areas while deepening education channels with key solution providers (while remaining independent).

Looking For a Transformation Partner?

Email us to get started. It takes the right combination of capacity to do the work, along with expertise, objectivity, and a mindset to get work done. TSI has a great track record of helping organizations change their processes, technology, and ultimately their results. Let’s see if we are the right fit for you.

Please feel free to forward this newsletter to your network and thank you for taking the time to stay connected with TSI. For offerings and services please email tsi@transforming.com.

Subscribe to our monthly newsletter here.

The post Your 2025 Wrapped With TSI appeared first on Transforming Solutions Inc..

Your 2024 Wrapped With TSI

Ling Sirivong — Fri, 20 Dec 2024 21:06:44 +0000

Friends of TSI – Thank You and Happy Holidays!

2024 has been a wonderful and productive year. We’ve been able to help many corporations, higher education institutions, and non-profit organizations with their most important organizational change, technology strategy, process improvement, and training engagements. We are grateful for those who have spread the good word about our work, opening doors to new projects and connections. Stay warm and let’s stay connected in 2025!

As the holiday season approaches, we wish you joyous celebrations and a fantastic New Year! Thank you for your continued engagement with us at TSI.

Our TSI Community

Thank you for joining our online community over on LinkedIn this past year. We shared #MotivationMonday, #TransformationTuesday, and a few #ThrowbackThursdays. We shared on-site project experience, read insightful articles, and connected with new professionals. Follow us on LinkedIn and share with your community about all things TSI in 2025!

Wrap-Up of Top Trends in 2024

We are so thankful for all of the amazing authors including guest contributors and our very own consultants.

Here are your favorite blog posts from this past year:

Visit TSI Insight to see what else our authors wrote

We are proud to partner with organizations to deliver impactful solutions across a variety of key project areas. Here are the project types that have been in high demand this year:

Process & Performance Improvement
Customer & Constituent Experience
Program & Project Management
Technology Assessment and Software Selection
Organizational Change Management
Strategic Planning

Here are the top organizational improvement trends for growth-oriented organizations:

AI & Automation: Optimizing processes, decision-making, and efficiency with AI tools and automation.
Hybrid Work Models: Balancing remote and in-office work with flexible, outcome-based structures.
Data-Driven Decisions: Leveraging real-time analytics and predictive insights for strategic growth.
Employee Experience & Wellbeing: Prioritizing mental health, development, and satisfaction to retain talent.
Agile Structures: Adopting cross-functional teams and flatter hierarchies for faster innovation.

Our team is committed to sharing relevant and helpful information from knowledgeable sources. This is why most of our content is produced by TSI’s Founder and Senior Consultants.

Looking For a Transformation Partner?

Please feel free to forward this newsletter to your network and thank you for taking the time to stay connected with TSI. For offerings and services please email tsi@transforming.com.

Subscribe to our monthly newsletter here.

The post Your 2024 Wrapped With TSI appeared first on Transforming Solutions Inc..

Unwrap 2023 with TSI: A Year in Review!

Ling Sirivong — Tue, 02 Jan 2024 21:07:11 +0000

Friends of TSI – Thank you and happy holidays!

As the holiday season approaches, we wish you joyous celebrations and a fantastic New Year! Thank you for your continued engagement with us at TSI.

2023 has been a wonderful and productive year. We’ve been able to help many corporations, higher education institutions, and non-profit organizations with their most important organizational change, technology strategy, process improvement, and training engagements. We are grateful for those who have spread the good word about our work, opening doors to new projects and connections.

Stay warm and let’s stay connected in 2024!

Wrap-Up of Top Trends in 2023

We are so thankful for all of the amazing authors including guest contributors and our very own consultants.

Here are your favorite blog posts from this past year:

Visit TSI Insight to see what else our authors wrote

When this year started, we reflected on change management trends from 2021. We were blown away by how different these trends were in 2023. Will these trends remain consistent in 2024?

Greater integration of technology and digital tools
Increased focus on employee engagement and empowerment
Focus on agile and iterative approaches
Greater emphasis on leadership in change
Sustainability and social responsibility

Our team is committed to sharing relevant and helpful information from knowledgeable sources. This is why most of our content is produced by TSI’s Founder and Senior Consultants.

Dan Feely: Top 4 Indicators on Whether You Need a “Real” Change Management Plan
Carl Manello: Why is IT So Hard? Artificial Intelligence
Kyle Glick: Why Structured Decision Making is Necessary for Organizations Today

Looking For a Transformation Partner?

Email us to get started. We offer guidance in selecting the right technology for your business needs, managing your project/program, enhancing your business processes, helping with organizational change management, or training your team in any of these areas.

Please feel free to forward this newsletter to your network and thank you for taking the time to stay connected with TSI.
For offerings and services please email tsi@transforming.com.
Subscribe to our monthly newsletter here.

The post Unwrap 2023 with TSI: A Year in Review! appeared first on Transforming Solutions Inc..

TSI’s Customer Experience and Student Experience Articles, Training Workshops, and our Newest Team Member!

Dan Feely — Mon, 24 Apr 2017 16:00:17 +0000

Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition?

According to Gartner, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016”. According to Oracle, the percentage is even higher. Regardless, few professionals would argue that
the emphasis on an organization’s Customer Experience, (i.e., CX is the product of an interaction, including the resulting perceptions, between an organization and a customer over the duration of their relationship) is not simply a fad, but an important tool to achieve what industry leaders like Seth Godin and Clay Hebert (among many others), recommend to connect to those vital to that organization. As Ian Altman says in Forbes: “it has become clear that we are in a Connection Economy. “

As we say at TSI, “the Customer Experience is the glue to make the connections come to life.”

CLICK HERE to read the full article from TSI’s President and Founder, Dan Feely!

TSI also has a fantastic relationship with Illinois Technology Association (ITA). In fact, this exact article was recently published in their Member Blog!

Customer Service in Higher Education

What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers?

The topic of whether universities and colleges should view their students, alumni and donors (Constituents) like customers is a debate that has been taking place for many years. Recently, TSI has noticed this debate is occurring with increasing frequency, especially in light of our recent Customer Experience training.

Now more than ever seems to be the right time to continue the discussion of how to best utilize customer service/experience philosophies when working with Higher Education constituents.

CLICK HERE to read the full article from TSI’s Manager of Client Solutions, Jeff Wyatt!

Upcoming Workshops in 2017; Customer Experience and Higher Education Student Experience

Our next training workshops will take place in September, 2017!

Coinciding with our Process Improvement service offering, TSI’s team also specializes in Customer Experience and Student Experience training for industry leaders. Since our last Customer Experience training workshop took place in February, we’ve received some fantastic feedback from attendees.

Whether you’ve attended our events in the past and would like to expand on your knowledge base, or you’re a first-timer, let us know if you or your colleagues are interested in a quick and sound walkthrough of CX (or SX) fundamentals, so we can:

Teach you to map your current customer (or student) experience so that you can see how your organization operates through the eyes of your stakeholders without your internal bias and rationalizations;
Give you actual tools and templates to define and analyze YOUR CUSTOMER’S or STUDENT’S EXPERIENCE using our CX and/or SX analysis frameworks.
Guide you to create your desired vision, or a future-state experience so that you can create clear differentiation in the marketplace;
Help you envision what this “unfair advantage” can look like to create a contextual basis for your organization, and;
Determine how to implement this future state for your organization.

Upcoming Event Info:

September 20, 2017 – TSI’s Customer Experience training workshop.
September 27, 2017 – TSI’s Higher Education Student Experience training workshop.

Stay tuned for more updates, as we continue to plan these events.

For early access to tickets, simply send an e-mail to tsi@transforming.com with the subject line “Experience”!

TSI’s Newest Addition – Jessica Schein

Higher Education Business/Program Analyst

Jessica joined the TSI team in 2017 specializing in higher education. She’s currently a Ph.D. candidate at Michigan State University in the Department of Higher Education Administration. Prior to joining the TSI team, Jessica worked as an independent consultant with a range of post-secondary education providers including research universities, bootcamps, and edtech start-ups. Jessica has a M.S. in Molecular Biology and six years of experience in both scientific and social science research.

Jessica has four years of experience working in molecular biology research and authored several publications in various peer-reviewed journals. She spent two years working as a Research Assistant with the Center for the Integration of Research Teaching and Learning (CIRTL), a National Science Foundation-funded network of research universities aimed at improving undergraduate STEM education. She has presented her work with the CIRTL Network at national conferences and published papers in peer-reviewed higher education journals.

To read more about Jessica and the rest of TSI’s team of expert consultants, CLICK HERE!

The post TSI’s Customer Experience and Student Experience Articles, Training Workshops, and our Newest Team Member! appeared first on Transforming Solutions Inc..