Newsletter Articles and Blog Posts

Hand-picked HBR articles, training materials, and more from TSI

Dan Feely — Fri, 27 Oct 2017 14:06:08 +0000

October, 2017

We all know that as the holiday season fast approaches, so do performance and financial pressures. Whether you’re rushing to create your 2018 budget, or attempting to prioritize and plan the execution of your most challenging upcoming initiatives, we wanted to ease the pain with some interesting and relevant HBR articles that we think you’ll enjoy.

See below, and let us know if you agree with these findings!

On Managing People – Good Leaders Are Good Learners;
On Managing Change – Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready, and;
On Leading People – A Survey of How 1,000 CEOs Spend Their Day Reveals What Makes Leaders Successful.

Training Resources We Think You’ll Like…

As you’d imagine, there are countless of resources, all over the internet, that provide training for one particular tool, methodology, or subject area. TSI is committed to providing you with insightful training resources, that even we would use to become better, more effective consultants.

Here are a couple recent favorites we’ve found that could be useful for you:

Lynda.com – if you’ve never used LinkedIn’s training library before, you can sign up for a month free, and access Management Tips Weekly, by Todd Dewett, PhD, which provides hours of content, or;
For a concept a bit more challenging, review Big Data Foundations: Building Architecture and Teams, by Alan Simon, who discusses data management and warehouses, ERP, CRM, supply chain, and more.

What Has Your Customer Experience Done for You Lately?

We’d like to thank our friends from both for-profit organizations, and colleges and universities around the U.S. (as well as Puerto Rico) for attending our Customer Experience training workshops last month. TSI trained attendees from industries like Distribution, Government, Retail Pharmaceutical, and even High Technology/Software, as well as others.Image above: a group photo from our Higher Education training workshop, focused on Enhancing Interactions with Faculty, Staff, Students, and Alumni.

To learn more about our services in this area, click the link here: TSI’s Customer Experience Training Page

TSI is Growing!

As a growing organization, we’re constantly trying to expand our reach in the Chicagoland area, as well as elsewhere in the U.S. (and abroad).

If you know of anyone who is struggling with growth, or managing a series of projects, large or small, tell them to connect with us! Our typical engagements involve the alignment of People, Processes, and Technologies in order to help organizations become more efficient and effective in their daily operations.

TSI is Hiring!

We are currently looking to fill an internship position for someone with great experience, analytical skills, and a knack for marketing. You can read more on our Careers page, and reach out to us at tsi@transforming.com if you know someone who fits the bill!

Other positions we’re currently evaluating:

– Software Evaluation Consultant
– Experienced Business / Process Analyst with OCM Experience
– Project Manager (for-profit or Higher Ed)

The post Hand-picked HBR articles, training materials, and more from TSI appeared first on Transforming Solutions Inc..

TSI Newsletter – QuickBooks, Customer Experience, and Staying Sharp

Dan Feely — Fri, 11 Nov 2016 23:50:15 +0000

Outgrowing QuickBooks Software – Next Steps in Technology Strategy:

TSI is a management consulting firm that has led the charge on many technology strategy initiatives over our 20+ year lifespan. We are based out of the Chicagoland area, but we assist growth-oriented organizations across the country that may be now, or have already outgrown their current QuickBooks package or “starter system”… Read More

Mapping Your Customer Experience – Updated:

During our most recent newsletter we shared information about an Upcoming Customer Experience (CX) training workshop we are planning. In case you missed this, our intent is to provide you with tools and an approach to design an efficient, differentiated experience for your customers that creats an unfair advantage for your organization.

When you reflect on it, when was the last time that you detailed, mapped, illustrated or even described what your customers actually experience when they work with your organization? Is it an experience that is so amazing they are loyal, committed advocates and promote you by name?

Since TSI has been helping our clients in this area for years, our vision is to create a series of short, but effective in-person workshops that, in a highly interactive manner: 1. Help you envision what this “unfair advantage” can look like to create a contextual basis for your company 2. Teach you to map your current customer experience and analyze this using our CX analysis framework 3. Guide you to create your desired vision and decide how to implement it.

These will be the same tools and techniques that TSI consultants use on our projects in this area. We will be scheduling these workshops in Chicago very soon. If interested, provide your contact information and we will keep you informed when this is scheduled. Click Here

Staying Sharp:

TSI has several excellent sources of research and case studies:

Click here for the link to our Case Studies page, the most recent of which discusses a recent cloud ERP selection and 100 day implementation that TSI led on behalf of a Start-up Biotechnology company.

The post TSI Newsletter – QuickBooks, Customer Experience, and Staying Sharp appeared first on Transforming Solutions Inc..

June 1 – Idea Sharing – TSIs 2016 Newsletter

Admin Account — Thu, 02 Jun 2016 15:37:45 +0000

TSI is About You – Our Clients, to help you achieve your most important, strategic goals.

Greetings!

We hope your summer is off to a strong start and you are preparing for a stellar third quarter. In this newsletter to keep you aware of the range of our projects and expertise of our consulting teams, we thought we would share some information about a handful of the projects we are currently engaged in:

1. Fast-Growing Life Sciences Company – This startup is setting a land speed record as they had a successful IPO earlier this year. They asked TSI to assist them to select a new enterprise system that will cover Finance, Operations, Quality and Manufacturing. In under 13 weeks, TSI helped them

to define and prioritize their requirements, determine and screen feasible vendors, issue an RFI, facilitate a structured vendor

demonstration and select a finalist. TSI is alsopreparing the implementation approach and will serve as a Program Manager that manages the complexities of multiple vendors, change management, new processes, roles and many other dimensions.

2. Complex Medical School and Clinic – TSI is working with this Medical School to develop a culture of continuous improvement. To achieve this, TSI first improved 3 key processes using TSI’s 6 step process improvement methodology and addressed targeted tactical issues with our rapid process/problem analysis methodology. Currently, TSI is teaching our process and problem assessment methodology to staff that is hand-picked from our client to serve as future continuous improvement leaders. TSI is also leading and assisting with the development of the future continuous improvement governance roles and communication planning.

3. Growth-oriented Telecommunications/Solution Provider – TSI as selected to help this Inc Magazine Fastest 1000 company to define its current processes so, together with our client, we could analyze the processes for ways to make them more client-focused and efficient. Next, we defined future processes that will leverage technology to differentiate this organization from its competitors with how it provides quotes, takes orders and delivers service to its clients and works with its partners.

4. NetSuite Implementations – TSI is currently helping one company implement NetSuite’s OneWorld product and has taken over the implementation for another project where the original implementation partner did not perform as they promised. We continue to have an excellent streak of on time implementations.

Please CLICK HERE for the rest of the June 2016 newsletter.

Also, if you did not receive June’s Newsletter, CLICK HERE to sign up!

Thanks,

The TSI Team

The post June 1 – Idea Sharing – TSIs 2016 Newsletter appeared first on Transforming Solutions Inc..